Listen in a way that the other person feels heard.
Say what helps the other person hear you.
Handle Difficult Moments.
I. Set the Tone
II. How to Listen
III. What to Say
Signal to the other person that you want to understand different perspectives better
Ask permission to pose questions.
Acknowledge your general political orientation or your stance on an issue.
Offer something critical of your own side and crediting something positive about the other side. This engenders trust and a willingness to see things from the other’s point of view.
Signal to the other person that you want to understand different perspectives better
Ask permission to pose questions.
Acknowledge your general political orientation or your stance on an issue.
Offer something critical of your own side and crediting something positive about the other side. This engenders trust and a willingness to see things from the other’s point of view.